NO COMPENSATION, JUST AN EMAIL: Flydubai Contacts Hijacking Survivors Nearly Two Weeks After Terror Ordeal, Prompting Outrage
Nearly two weeks after passengers aboard Flydubai Flight FZ1073 survived a terrifying attempt by a co-pilot to hijack their aircraft and crash it into Ben Gurion Airport, the airline has finally contacted those who were on board, offering psychological support and a dedicated assistance desk while making no mention of financial compensation.
The email, sent Monday to passengers who experienced the September 30 attack, has drawn criticism from survivors who question why the airline waited so long to reach out and whether its response is intended to limit its exposure to potential lawsuits.
According to a report by Israel’s Channel 12, the airline acknowledged the distress experienced by passengers and assured them that their welfare remains a priority.
“We are writing to you directly because you were on board flight FZ 1073,” the airline stated in its message. “We understand that the events surrounding the flight were distressing for passengers.”
The company continued, “While we are relieved that we were able to ensure your safe arrival on our replacement aircraft to Tel Aviv, we understand that you may have questions or concerns following the events surrounding the flight. We want to assure you that Flydubai is fully committed to providing you with support.”
Passengers were informed that the airline had established a dedicated support desk through which they could submit questions and requests for assistance.
Flydubai also offered to help passengers obtain professional psychological services if they were having difficulty accessing such assistance through their regular healthcare providers.
However, the correspondence contained no indication that the airline intends to compensate passengers for the ordeal, which began when the aircraft’s Omani co-pilot allegedly attacked the captain with an emergency axe while attempting to seize control of the plane.
One passenger who received the email told Channel 12 that its timing and contents raised serious questions about the company’s intentions.
“Flydubai’s outreach nearly two weeks after the difficult incident is surprising, and not in a good way. The feeling is that Flydubai initiated this move in a desperate attempt to limit damage from a future lawsuit, and not out of a genuine and sincere desire to help treat the passengers.”
The airline’s outreach comes as approximately 100 passengers have authorized a committee to coordinate potential legal claims arising from the attempted hijacking.
The committee, headed by Tzvika Manes, an Israeli businessman who helped overpower the attacker, has been consulting with legal professionals in Israel and is expected to explore additional representation internationally.
The passengers are considering claims against Flydubai and potentially government authorities responsible for aviation oversight. Reports have indicated that the compensation being sought could collectively reach hundreds of millions of dollars, although no final legal action or award has been announced.
The attempted hijacking occurred aboard a flight traveling from Dubai to Tel Aviv, when the co-pilot, identified as 29-year-old Omani national Hamam al-Hamami, allegedly launched a premeditated attack intended to bring down the aircraft at Ben Gurion Airport.
According to findings released Friday by the United Arab Emirates attorney general, the suspect had developed extremist beliefs years earlier and had used two previous flights to Tel Aviv to familiarize himself with the route and airport.
Investigators said the co-pilot attacked the captain with an emergency axe, inflicting serious head injuries as the captain struggled to resist and summon assistance.
Another pilot traveling aboard the aircraft noticed suspicious activity around the cockpit door and intervened with the assistance of a crew member and passengers. Together, they managed to restrain the attacker, allowing other pilots to regain control of the aircraft.
The plane was diverted to Tabuk Airport in Saudi Arabia, where it landed safely before passengers were eventually transported to Israel aboard replacement aircraft.
Emirati investigators have said the suspect confessed to planning the attack and claimed to have acted alone. Authorities are continuing to investigate whether other individuals were involved and whether additional security failures contributed to the incident.
