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FAQ


I need a new site, how can I add it to my profile?

We have thousands of available sites that you can add to you profile. Go to the manage sites page and click on the add sites tab. There is a list of all the available sites. You can choose the one you need and click the Add Sites button. The site will be added to your profile.

 

What if the site I need is not listed?

You can always request a new site. On the manage sites page, go to the New Site Request tab. Enter the site you need, click Find This Site to make sure the site you are requesting is the site you need. Click Submit to send NativUSA your request. The site will be cleaned and you will receive an email when it is added to your profile.

 

I am able to access the website but I am blocked from within the site, how can I have the added to my profile?

On the manage sites page, go to the New Sites tab. Enter the URL that is blocked and click submit. Make sure to include in the comments which site it is from. The request will be processed and you will receive an email as soon as it is added to your profile.

 

I have sites in my profile that I no longer need, how can I remove them?

On the manage sites page, go to the My Sites tab. Find the site you’d like to have removed and click remove.

 

Websites keep changing, what can I do if I find a picture I don’t want to see before Nativ staff finds it?

You can now have the picture removed on your own. (Currently this only works in the Google Chrome browser.) If you haven't installed this extension you will need to go to the Support page in the portal. There you will see a link to download a Chrome extension called NativUSA Image Extension. Click on it to download the extension. Once it is installed you will be able to right click the picture you want removed. Choose Nativ actions and then remove picture. The picture will disappear. You will need to exit and restart Nativ to make the change permanent.

 

What can I do if the page I’m on is not functioning properly?

We have now created an extension where you can report a page lacking functionality. (Currently this only works in the Google Chrome browser.) If you haven't installed this extension you will need to go to the Support page in the portal. There you will see a link to download a Chrome extension called NativUSA Reporting Extension. Click on it to download the extension. Once it is installed you will be able to click the NativUSA icon adjacent to the search bar. A pop-up menu will appear. Click Page Lacks Functionality and enter a comment. Click Send to process the report. You will be notified via email when the problem is fixed.

 

How do I change which news feed is shown in the left sidebar?

Just click on the arrow to the right of the name of the news feed and you will be able to choose that news feed.

 

How do I change which weather is shown in the left sidebar?

The weather is shown based on the postal code in your account information. If you don't have a postal code in the system it will default to 08701.

 

Can I conduct a Google search?

Yes! Actually, Nativ remains one of the only Internet protection services to allow Google at all. Whether you can follow every link resulting in the search depends on your protection plan.

 

I work at home and need the gray list. But I only want my kids to have access to the White list. Can the software differentiate between users?

Yes. You can assign every household member with his own login information containing an individualized profile. Not only that, there are myriads of ways to customize the Internet usage on the computer – who can use it, when, for how long, etc.

 

My kids have proven themselves highly proficient at the computer. How do I know they won't bypass your software?

Nativ runs in the background at all times and works together with the operating system on a level way beneath the browser. Therefore, no program or browser can override Nativ.

 

I know what kind of protection I need now, but what happens if my Internet needs change?

Your Nativ options are completely customizable, to ensure an uninhibited browsing experience. You can even decide to make temporary changes, based on a temporary need. For example, if you want to shut off Internet for your 3-day vacation, you can do that too!

 

Will the system slow down my computer? What about my internet speed?

The program works in the background, and only uses 200K of RAM. Opening a website may slow down the system for less than 2 seconds, but once you are in the website, it has virtually no effect on the speed at all. If someone is using the gray list, each new page will take 2-5 nanoseconds to open in order to filter the images.

 

How long will it take for Nativ to allow me access to a page I requested?

The average page can become available in a very short period of time. If a website is extremely complicated to clean, it may take a little longer.

 

Websites keep changing. Can Nativ guarantee there will never be a breach?

Technology and the web are constantly evolving and Nativ professionals know it well. We cannot guarantee you will never come across a breach, but we can assure our clients that our experts are there to immediately fill up any crack or gap in the system, should it be found. We have 30 full-time employees working to stay up-to-date with new dangers, in order to keep you protected.

We also encourage our users to notify us in case of security breach. Reporting issues or concerns is easy and straight from the user's homepage.

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