MK Maklev to Lead Knesset Team Probing Banks’ Digital-Only Mail Policy and Its Impact on the Chareidi Public
A special Knesset team headed by MK Uri Maklev will examine the consequences of a banking initiative to make digital delivery the default method for sending account statements, amid warnings that the move would disproportionately harm chareidi families, the elderly, and new immigrants who lack consistent access to technology.
The review follows mounting opposition to a plan promoted by the banking sector, under the banner of “digital efficiency,” to stop mailing physical bank statements and instead send them by email unless customers actively opt out. Lawmakers from across the political spectrum have pushed back against the proposal, arguing it would leave hundreds of thousands of households without reliable access to basic financial information.
Under the proposed policy, banks would discontinue routine postal delivery of checking account statements and transaction records, shifting to email as the default option. Critics say the move is designed to cut costs for banks while transferring the burden onto vulnerable populations who do not regularly use email or computers.
Opponents warned that without paper statements, many customers could remain unaware of overdrafts, interest changes, or account seizures until significant financial damage has already occurred. In response, the Knesset Economic Affairs Committee, chaired by MK David Bitan, convened an urgent discussion at the initiative of Maklev and other lawmakers to halt the measure.
Speaking at the committee meeting, Maklev said the banking system must address technological gaps rather than pushing responsibility onto weaker customers. He rejected claims by bank representatives that it is impossible to identify which clients lack digital access, telling them that banks cannot decide who does or does not have digital literacy and should not attempt to make such determinations.
Maklev said many people rely exclusively on physical statements to understand what is happening in their accounts, noting that large numbers of customers do not use email or banking websites at all. He warned that hundreds of thousands — and possibly close to a million people — have no access to a computer, leaving elderly populations especially exposed. He cautioned that such customers would become easy targets for scams and fraud, adding that banks would not exempt anyone from fees or penalties simply because they were unaware of changes to their accounts.
MK Yoni Mshariki warned that technological progress is being used as an excuse to abandon those left behind, while also threatening livelihoods tied to the printing industry. He said the decision could effectively shut down the Be’eri printing house in the Negev, calling the outcome absurd. His remarks followed warnings from the plant’s CEO that the move would cause severe harm to a kibbutz still in the process of recovery.
Mshariki added that the policy would have far-reaching consequences, saying it would significantly impact large segments of the population, including chareidim, senior citizens, and new immigrants. He stressed that the Knesset’s role is to protect consumers and ensure their basic needs are met.
MK Yossi Taieb accused the banks of trying to maximize profits at the expense of weaker sectors and said opposition to the plan unites both coalition and opposition lawmakers. He said it was inconceivable to cut off entire communities from essential communication simply so banks could save money, asking whether it was acceptable for banks to earn hundreds of millions while denying basic service to those who need it most.
Taieb also said that providing account information by mail is part of the fundamental agreement between banks and their customers and should not be changed unilaterally.
At the close of the session, Committee Chairman David Bitan accepted the position advanced by the chareidi lawmakers and announced the formation of a dedicated Knesset team led by Maklev. The team will engage with the Bank of Israel and the Banking Association and is expected to present its findings within one month.
Chareidi representatives welcomed what they described as an important first step in stopping the initiative and said they would continue monitoring the issue to ensure that physical bank statements remain the default option. Without that safeguard, they warned, hundreds of thousands of citizens could be left effectively cut off from clear information about their financial affairs.
{Matzav.com}