Verizon Network Outage Leaves Thousands Seeing ‘SOS’ on Phones Across the U.S.
A widespread outage has disrupted Verizon’s wireless network this afternoon, leaving tens of thousands of customers without voice, text, or data service and causing many phones to display an “SOS” indicator instead of normal signal bars.
Reports of service failures began climbing shortly before 12:30 p.m. ET, according to outage tracking site Down Detector, with complaints quickly surging into the tens of thousands. Affected users across multiple states reported losing cellular connectivity entirely, with iPhones and other devices defaulting to emergency or satellite-based modes.
Verizon confirmed the issue shortly after 1 p.m. ET, acknowledging that its network was experiencing a significant disruption. In a statement, the company said, “We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.” The carrier did not provide an estimated time for full service restoration or disclose the cause of the outage.
The disruption appeared to affect major regions including New York and New Jersey, the Carolinas, Texas, Florida, Nevada, and parts of the Midwest and Southeast. Customers reported that phones showed an SOS icon even in areas with normally strong coverage, indicating an inability to connect to Verizon’s core network despite being within range of cell towers.
New York City officials warned that the outage could interfere with emergency calls for customers on Verizon. The city’s emergency notification system advised residents experiencing difficulties dialing 911 to use a landline, another mobile carrier, or go directly to a police precinct if urgent assistance is needed.
Some customers reported brief signs of recovery, with service intermittently returning before dropping again. In New York City, a small number of users saw limited bars and 5G service after restarting their phones, though connections were described as unstable and short-lived.
The outage did not appear to impact other major carriers. T-Mobile said its network was operating normally but cautioned that customers might have trouble reaching Verizon subscribers. In a post on social media, the carrier said its systems were functioning as expected despite the reported Verizon disruption.
Verizon-owned Visible, a mobile virtual network operator that uses Verizon’s infrastructure, continued to show service for some users, adding to confusion about the scope and technical nature of the outage.
Down Detector reports peaked at nearly 180,000 complaints before gradually declining, though numbers remained far above normal levels as of mid-afternoon. Verizon’s own network status checker did not initially reflect widespread issues, and some users reported difficulty accessing the tool.
As of the latest update, Verizon said its engineers were still investigating and working to restore full service. Customers continued to report inconsistent connectivity, with many phones remaining stuck in SOS mode hours after the outage began.
{Matzav.com}
