A Chabad family from New York tells Matzav.com that they were subjected to more than an hour of screaming, humiliation, and mistreatment by border control agents at Ben Gurion Airport in what they describe as an entirely unwarranted ordeal motivated by anti-chareidi bias.
The family, which included three young children as well as a married son, his wife, and their three-month-old baby, had just arrived from New York and was waiting in line at passport control. At one point, the married son, identified here only as M, realized that the family’s passports had been left with an older relative waiting in a different line. He briefly stepped away to retrieve them and then returned to his place in line.
According to the family’s conversation with Matzav.com, that was when a border control agent began screaming at M, accusing him of cutting the line.
“At first I didn’t even realize the guy was yelling at me, because why in the world would he even be?” M recalled to Matzav.com.
The family immediately tried to explain what had happened, but they say the agent refused to listen. Other passengers also attempted to tell the agent that M had merely retrieved the passports and returned to his family’s place in line, but the agent continued shouting, ordered M out of the line, and told him to sit down. He confiscated M’s passport and refused to discuss the matter until he complied.
“Can I just explain what happened?” M asked, but the agent would not allow him to speak.
M says he was then left waiting for approximately 20 minutes without explanation.
When the agent finally returned, M again tried calmly to explain the situation, but says he was repeatedly interrupted by more shouting. Eventually, simply hoping to retrieve his passport and rejoin his family, M stopped trying to defend himself. Instead, he agreed with everything the agent said and assured him that he would not skip lines again.
He then asked the agent, as a personal favor, if he could simply rejoin his family, who had already reached the front of the line. Instead, the agent allegedly began yelling again, refused the request, and ordered him to return to the very end of the line.
As M walked away, he quietly told the agent that he believed the treatment had been unfair and that his family had not deserved it. He also remarked that he would remember the agent’s face.
According to M, those comments triggered another outburst.
“What did you say?” the agent demanded, accusing M of threatening him.
The confrontation then began all over again, with the family forced to wait even longer. This time, the rest of the family left their place in line so they could remain together with M.
When the agent eventually returned and invited M to explain himself, the family says he again interrupted him after only a few words before storming away. According to the family, this cycle repeated itself several times.
“It seemed as if he kept coming and waiting to hear a word that would anger him, so he could let out all his venting,” the family said.
At one point, the agent also claimed he was withholding M’s passport because it required a security review.
The family says they remained respectful and calm throughout the encounter but were unable to de-escalate the situation. Hoping someone else would intervene, they appealed to other border control agents.
Most declined to get involved. One who did, however, allegedly joined in the confrontation.
According to the family, the second agent made comments they viewed as blatant anti-chareidi stereotyping, telling them, “I know who you guys are, I’m sick of you guys, I know your shtick,” which they understood as a reference to their visibly chareidi appearance.
By this point, the family’s young children had begun crying.
The family says the agents then accused them of yelling, even though they insist they never raised their voices and that only the agents had been shouting.
Eventually, believing there was no point continuing the argument, the family apologized in hopes of ending the ordeal.
However, the situation escalated once again after the agent noticed that one family member had been recording the interaction on a cellphone, apparently because the agent had repeatedly changed his explanations for withholding the passport.
According to the family, the agent erupted again, insisting that recording him was illegal. He allegedly demanded the phone so he could delete the video himself.
The family disputes that claim, saying they later learned that recording was entirely lawful and that demanding possession of the phone was itself improper. Nevertheless, they complied, hoping only to bring the confrontation to an end.
The agents then instructed the rest of the family to proceed through passport control without M, but they refused, insisting they would remain together.
The agents responded by threatening to call the police.
Ironically, the family says they welcomed that development, believing it would finally bring an impartial person into the situation.
When police officers arrived, the family says they immediately approached the matter professionally. After listening to both sides for several minutes, the officers allowed the family to continue without incident.
According to the family, the officers also confirmed that recording the interaction had been permitted and that the border control agent had no legal basis for demanding deletion of the video.
The family further claims that throughout the entire incident they observed numerous other travelers entering the line out of order without drawing any response from the same agent.
The only other person they saw the agent confront, they said, was another visibly chareidi man. According to the family, that traveler was not subjected to the same prolonged ordeal, apparently because the agent was already occupied with M.
“Many of the people in line shared with us that it’s quite obvious he’s looking to start up with a chareidi-looking person because of all the tension in Israel,” M said.
M’s mother said the experience stood in stark contrast to what the family encountered during previous stops on their journey.
“We went through many countries on our way from New York to here, and in all of them, without exception, when they see a family with kids, especially with strollers, they immediately let you bypass the line,” she said. “Here, not only did they not let us bypass, they actually made us wait behind, and tortured us for over an hour, for absolutely nothing. Welcome to Israel.”
WATCH:
https://matzav.com/wp-content/uploads/2026/07/VIDEO-2026-07-02-12-45-02.mp4
{Matzav.com}