WHATSAPP CRACKDOWN: Major Israeli “Driver” Groups Suspended as Operations Begin Shifting to Telegram
Some of Israel’s largest WhatsApp-based “driver” groups have begun facing suspensions, accelerating a move by operators of the popular ride-coordination networks to transfer their automated bot systems to Telegram amid fears that additional groups and accounts could soon be blocked.
The development came just one day after a report that operators of the so-called “driver” systems were preparing to migrate portions of their operations away from WhatsApp. Over the past 24 hours, one of the largest groups in the sector was suspended by WhatsApp, heightening concerns throughout the industry.
Users attempting to access the affected group were informed that it had been suspended. According to the notice, participants could no longer send messages, add members, download media or forward material from the group.
The phenomenon is not entirely new. Operators of large driver groups and others involved in the system say WhatsApp has recently suspended a number of groups and accounts after its automated enforcement systems detected activity that appeared potentially suspicious or fraudulent.
The consequences can be particularly disruptive for the driver networks because WhatsApp groups have become the central marketplace through which available rides are distributed to drivers.
Automated bots play a major role in managing the enormous volume of postings. Drivers use the systems to filter available rides, receive alerts, update their availability, check pricing information, manage subscriptions and perform other functions connected to the networks.
Now, however, operators are beginning to respond to the threat of additional WhatsApp suspensions by moving those automated functions elsewhere.
One of the major bot systems has already notified its users that it is transferring its bot operation to Telegram.
Under the new arrangement, the actual ride opportunities will continue to be posted in WhatsApp groups as before. What is changing is the driver’s interaction with the automated system: filtering and receiving rides from the groups, updating availability, viewing price lists, managing subscriptions and performing other bot-related functions will take place through Telegram.
Users were also told that their existing subscriptions and account balances would automatically transfer to the new system, eliminating the need to begin again when switching platforms.
A manager at one of the large driver stations told Kikar HaShabbat that the transition is gathering momentum because operators increasingly fear that WhatsApp could suspend additional groups.
“One of the largest stations in the industry moved to Telegram and is trying to bring the rest of the stations along with it,” he said.
According to the manager, concern over WhatsApp’s enforcement activity is already beginning to affect the day-to-day economics of the driver groups.
“Prices in the WhatsApp groups are going up because there are rides that have gone up by several percent because of the fear of being blocked,” he claimed.
The source explained that the structure of the driver networks makes them particularly vulnerable to WhatsApp enforcement because their operations depend heavily on large groups in which rides are continuously posted and then processed by automated bots.
“WhatsApp is blocking the groups because the way drivers find rides is through WhatsApp groups where the rides are posted through bots,” he explained.
The latest suspensions add a new dimension to what had initially appeared to be primarily a technological migration. The move toward Telegram was already being considered as a way of reducing the strain created by heavy automated activity on drivers’ devices. Now, operators are increasingly viewing it as protection against the possibility that WhatsApp could disrupt their operations altogether.
For the moment, the industry is not abandoning WhatsApp. Ride listings are continuing to appear in the familiar groups, and those groups remain a central part of the system used by drivers and dispatchers.
Instead, a hybrid model is beginning to emerge: WhatsApp remains the location where rides are posted, while Telegram increasingly becomes the platform through which bots collect, filter and manage those listings for individual drivers.
The major question now is whether the latest wave of suspensions will accelerate that transition. If WhatsApp continues restricting large driver groups or accounts connected to automated activity, additional stations may have little choice but to move their bot infrastructure to Telegram as well.
{Matzav.com}
